FAQ

1. How long does shipping take?

We offer Standard Shipping (7–15 business days). Orders over $80 qualify for free shipping. You’ll receive a tracking number via email once your order is shipped.

2. Do you ship internationally?

Yes, we ship to most countries worldwide. If you’re unsure about shipping to your region, feel free to contact our support team at support@beliway.co.

3. Are your devices safe for all skin types?

Yes, all Beliway devices are designed to be non-invasive and safe for all skin types, including sensitive skin.

4. When will I start seeing results?

Most customers notice visible improvements in 7–14 days with consistent use. Individual results may vary depending on skin and usage frequency.

5. Can I use the eye massager with creams or serums?

Yes! In fact, using it with your favorite eye cream or serum can help enhance absorption and results.

6. How do I charge the device?

Each device includes a USB Type-C charging cable and, in some models, a charging compartment. Full charging instructions are included in your user manual.

7. What is your return policy?

We offer a 30-day return policy on all unused or defective items. Please refer to our Return Policy page or contact support for more details.

8. Is there a warranty on Beliway products?

Yes, all Beliway products come with a 1-year limited warranty covering manufacturing defects.